Refund & Cancellation

We aim for outcomes, not invoices. If we fall short of what's agreed in the SOW, we work with you first to make it right. Where that's not possible, this policy explains how refunds and cancellations are handled.

• Milestones already delivered and accepted (per SOW acceptance criteria) are non-refundable.
• For undelivered milestones, refunds are considered case-by-case based on effort incurred, third-party costs and time-to-cancel.
• Deposits and mobilisation fees cover discovery, planning and resource allocation and are typically non-refundable after work begins.

• Monthly retainers renew automatically and may be cancelled with 30 days' written notice.
• Fees for the current billing period are non-refundable; services continue until the notice period ends.
• Annual plans may be paused or downgraded at renewal; mid-term downgrades are not refunded.

• Third-party licences (Microsoft 365, Zoho, hosting, domains, SSL, plugins).
• Advertising budget already spent on Google, Meta, LinkedIn or similar.
• Custom research, copywriting, design assets or code already produced.
• Training sessions, workshops or consultancy hours already delivered.
• Payment gateway charges and applicable taxes.

1. Email info@ranwebs.com with your invoice number and reason.
2. Your account manager reviews the request and shares an assessment within 7 business days.
3. Approved refunds are processed to the original payment method within 10–14 business days.

• Cancellation notice: 30 days for retainers, immediate for one-off projects (pre-kickoff).
• Review response: within 7 business days.
• Refund payout: 10–14 business days after approval.

Please contact us before filing a chargeback — most concerns can be resolved directly. Unwarranted chargebacks may result in account suspension and legal recovery of dues.